RESERVATIONS

All reservations require a valid credit card number and expiration date in order to guarantee your reservation.

CANCELLATION POLICY

Cancellation must be made AT LEAST THREE (3) days prior to your arrival date by sending a request of cancellation via email at info@orchidinnatsb.com. Cancellations made less than three (3) days, early departures and no-shows, will be charged the total of your bill.

CHECK-IN is from 3 p.m. and check-out is at 11 a.m. If you will be arriving later than 7:00 p.m. please let us know so we can make arrangements.

PRICING
All prices shown online are per room per night (unless otherwise stated).  Prices are subject 12 % transient occupancy tax. Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of the hotel's items or services available for sale in every guest room or requested with our concierge service and damages to our property). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorize us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.

DEPOSITS AND PRE-PAYMENTS
Deposits and pre-payments are not required for most of the rates. However, you will be asked to guarantee your booking with a valid credit or debit card. No payment is taken from your credit or debit card at the time of booking. A pre-authorization of a credit/debit card is required at time of check-in and the payment is settled on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See 'Cancellation Policy’ above for details on cancellations.

BALANCE OF MONIES OUTSTANDING
On arrival you or anyone occupying the guest room with you will be asked to produce a valid debit or credit card for the hotel to take authorization. If you are settling your account in cash, you or anyone in our party occupying the guest room will be asked to pre-authorize a valid credit card as a deposit. We accept MasterCard or Visa. At checkout time, you have the option to pay with cash and the pre-authorization will be voided. A cash receipt signed by the Front Desk manager will be handed to you to confirm the payment with cash

EXTRA PERSON/EXTRA BED  charges are additional to the rates displayed unless otherwise specified. If more than two guests are staying in one room, additional charge of $35 for each extra person will apply. The additional fee does not apply to children who are 6 years old or younger.  Please verify with us what rooms allow for an extra bed.

AGE REQUIREMENTS

Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

SPA SERVICE

Kindly give 24 hours notice to cancel a spa service. Full payment is due if cancellation is made less than 24 hours. We require 48 hours advance notice to cancel “Romance Package”.

HORSEBACK BEACH OR TRAIL RIDE must be reserved at least 4 days prior to check-in date and can only be canceled up to three (3) days prior to check-in. Full payment is due if cancellation is made less than three (3) days prior to check-in.

PETS NOT ALLOWED

SMOKING POLICY

This is a non-smoking facility and smoking is strictly forbidden inside our buildings and around other guests. Smoking is only allowed 20 feet from building envelope. Guests smoking in the property will be subject to a $150 fumigation charge.

COMPLAINTS OR COMMENTS
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.